layout: true background-image: url(../../images/slide_background.jpg) background-size: cover class: middle --- # Dealing with difficulties and conflicts ### Long Quotes --- ### Quote 1 --- “A colleague of mine; a farmer shouted at him and his response was, “I’ll never go back on that farm”. And it was a reflex, rather than saying, “that really upset me, I feel like I’m being personally attacked”. Whereas we all knew that farmer was a bit aggressive to everyone, that’s what he’s like. *(cont. ...)* --- ### So, instead of having that reflex, it would have been better to talk it out and … even if it’s just a joke, someone in the office will just joke about the fact that he’s a bit of a grumpy old guy. And then you get a bit of support.” --- ### Quote 2 --- ### “it would be a case of speaking with someone with more experience in the practice, talking about what I’d done and if they’d do the same or something better and then seeing if there was something I could have done to address it - actually, I should have given this cow and injection of X, then phoning the farmer back up and asking how the cow is, and offering to go back to the farm and do it – acknowledging that I could go back and do something more. *(cont. ...)* --- ### And if there was something that I’d felt was the best at the time but realised later I had made a mistake, it would then be a case of getting back on the farm fairly quickly, not being scared to go back and not leave it hanging over me as a farm I couldn’t go back to because I had an issue”. --- ### Quote 3 --- ### “I learnt to get an audible account or trying to get into a story … but there is a certain level of stress and you can acknowledge that… One thing that was really helpful was, just trying to remember, when you’re right in there your brain gets right into the moment *(cont. ...)* --- ### … try to think of yourself out of that, and look down and not be completely consumed by those feelings – look at it from someone else’s perspective. That helped me to think ‘this is just an on-call situation and I’m dealing with this call and I can do it’, rather than just thinking about the worst-case scenario.”